Meal, look be like is to eat only eat and drink drink, but should make client height satisfactory, be not easy thing definitely. Especially people life moves toward well-off, because consumer experiences rich, experienced and knowledgeable, captious with each passing day also to the requirement of meal, more protruding reveals self-awareness to give priority to " veteran " manner, such, the variable that the hotel serves is more, also more and more expect hard and hold. Below this kind of circumstance, the meeting after opening good dining-room to serve to communicate harmonious class with tiring-room kitchen downstage appears important all the more.
From management academic angle says, the meeting after the class is the quick response mechanism that establishs a meal government, ensure the problem that dish manufactures and serves is in get for a short while sufficient and perfect solve. Common ground is told, accomplish namely " now thing, finish now " . Eliminate hidden danger in budding condition already, do not make the problem repeats appear; Also sum up experience ceaselessly at the same time, accumulate experience, increase the quality that dish manufactures and serves and capacity of meet an emergency.
The meeting after the class is in after meal business ends, hold every night, chair by sectional manager or restaurant manager, all chef is best attending. If dining-room scale is very large, chef number is numerous, can attend by one part chef by turns everyday; Downstage service is in charge of in principle collectivity to attend, foreman and clerk also attend by turns with certain proportion everyday, the participation that strengthens basic level employee consciousness.
The guiding ideology of the conference is to make a client satisfactory, breed this inn more turning round guest and faithful guest, accordingly, the conference should last " the client is consummate " principle, theme more it is how to search an account, solve a problem, is to search responsibility and buck-passing anything but.
In the meantime, because chef is technical type of work, and the clerk is average type of work in production, if guiding ideology is ambiguous, can cause chef to should not answer the clerk's opinion thing, carry a coffin on stout poles even. Want to let tiring-room kitchen know, the clerk is the opinion that conveying a client, is not they see of purpose to chef. Undeniable, there is what be hard to satisfy in client opinion, it is overbearing and unjustifiable even, but should have an opinion only, be about to let downstage clerk speak out freely, let customer information deliver tiring-room chef thoroughly as far as possible. As to how to answer processing, that is next thing.
Kitchen operation, chef be the chef, have certain custom kind, perhaps say, always have quite the standardization system of degree, of client opinion follow one's inclinations the conflict with certain generation of as inevitable as the standardization of the kitchen meeting and contradiction, and the meaning of the meeting after the class depends on achieving a first-rate to be nodded evenly between standardization and individuation, this also is the breakthrough site that seeks satisfaction of customer of sell one's own things finally. For example says, same boiler fries chef a few dishes of food that give, major guest does not have an opinion, but one desk guest disrelishs taste too weak, that clerk is about to carry a kitchen. The processing technique can have 3 kinds: Or rework, or change, or retreat. Should see, this kind of situation seldom produces, have chance. In the meantime, this is not the quality issue that chef handles, whether cannot be the assessment of meal complained mechanically with the guest consequently, retreat dish to be basis of rewards and punishment, encourage chef however people cooperate downstage a gleam of better, go satisfying the client's requirement. Any any industries, jobs have an accident, so, to the assessment of meal branch index also is needed with when all is entered, affirmatory brushstroke " unexpected loss " amount, accredit at dining-room, make dining-room can more agile motor-driven ground sets out from customer satisfaction will adjust dish. Serve as dining-room to must calculate big Zhang, it is the customer that offers an opinion because of personalized demand truly to those, increasing, or extremely accidental add dining room below the circumstance of a few cost, answer to be satisfied as far as possible. Such doing, be helpful for transmitting public praise, be helpful for attracting later guest.
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