One, manager of guest room department is direct and ranking: Total agency, general manager is direct and inferior: Article of director of guest room department, foreman, branch member the post explains: Manage guest room department all jobs, responsible to general manager. Pass effective plan, direct namely, carry out and supervise sectional work, provide excellent service for guest, the communal area that provides clean, happy person for guest and hotel staff and afforest, with guest room defray of lowest, win take top customer service level and economic benefits, in order to be versed in consummate effect is in charge of to ranking general manager. Duty: 1, attend meeting of store stage manager, chair guest room ministry to run regular meeting and concerned staff meeting, communicate decorate, executive conference dictates with superior definitely, responsible plan, organization directs work of guest room department, examine the in finished state of ranking instruction. 2, perform business government function, service of supervisory guest room and public section sanitation are clean, afforest circumstance, the catharsis that controls the management of washhouse to supervise guest garment, cotton goods and uniform irons very hot service. 3, superintend and director guides, ministry of harmonious and entire guest room is run, the excellent service that is a guest to offer standardization, program to change and personalized service develop. 4, supervisory equipment supervision, research is improved or add room article, operation tool and work things, reduce sectional expense, maintain the level that hotel guest room serves. 5, make cadre door personnel weave, employee grooms plan, reasonable allocation reach attemper manpower, check appearance of the ceremony courtesy of employee, appearance, work manner and work efficiency, implement the provision of the attributive of concerned human affairs, share administrator appraisal and working performance assessment, decision-making employee is brought into play, award is punished, collection avoid, carry class and the matters concerned that add fuel, development staff concern develops employee relationship, solve human affairs problem. 6, examination VIP room, greet send VIP the guest, seek by inquiry lives guest, skill is located in manage to complain, development is the same as the affiliation of inn guest, as close as security personnel ministry cooperation, ensure person belongings of the guest is safe. 7, harmonious reinforce the working concern between the branch, improve the work ceaselessly, improve efficiency, build the working system with guest room whole department, handle guest bequeath article to hand in total agency. 8, the cleanness that cooperates supervisory guest room, maintenance, equipment depreciation cost accounting, the job such as cost control, protocol reports plan of job of year of guest room ministry, the matters concerned such as quarterly job arrangement. 9, undertake grooming to employee, assessment, rewards and punishment, choose, education, arouse employee enthusiasm, communicate cooperation with concerned branch, make sure work of guest room department is finished smoothly. 2, guest room ministry is in charge of direct superior: Manager of guest room department is direct and inferior: Floor foreman, fair protect job of foreman, washhouse foreman: Help guest room director, supervise through be being mixed to the active management of each branch employee, instruction of make known to lower levels of the general manager that finish and guest room ministry supervise a worker, advocate subordinate of manage guest room each branch business, travel politics installs the job and daily routine, assure guest room the optimal service position of each branch, the cleanness that keeps due maintains standard, make effect in order to be versed in be in charge of to manager of guest room department. Duty: 1, the direct that accepts guest room manager, chair, superintend and director guides each foreman and the clerk's job. 2, perambulatory floor, old hall, washhouse and guest room are in charge of a dot individually, selective examination guest room is wholesome, examine VIP room and take guest room. 3, the member that be the same as 3 foreman and article of room Wu center has been coordinated, discharge class and day-to-day work plan, do well employee interior concerns, mix in room insecurity guest a long time cooperates with floor foreman make the rounds of the wards, the member that receive foreman or article is in off-season or live to replace its to rest when the settle or live in a strange place is less. (Be in charge of layer of not attributive management, rest not to rest by normal class Sunday, holiday does not allow to rest, encounter occupied holiday platoon rests need a manager to agree, more than holiday is living guest less or cross a month to fill cease, the platoon rests and 3 foreman and article member discuss to discharge a class. 4, institutional processing sudden incident and complain. 5, reach concerned branch clasp with antechamber ministry, engineering department, sale ministry, notice to check at any time room condition, offer accurate guest room condition. 6, attend sectional work regular meeting, chair meeting of foreman, staff, communicate, decorate conference resolution and ranking instruction. Carry out and fulfil each task that division system decides and requirement. 7, straightforward command has attempered every day work arrangements, ministry of perambulatory guest room is all area, ministry of supervisory guidance guest room is departmental working quality and service result, maintain hotel level, carry out effect of Wu of kimono of quality of work of department of directive guest room, maintain hotel level, implement the regulations system of ministry of executive guest room and working program, quality standard asks. 8, superintend and director guides job of departmental door foreman becomes effect and action, help foreman work, directive foreman resolves difficulty, participate in accept a guest to complain, assist what sectional manager solves hotel and employee to complain, employee of processing branch subordinate violates age issue and run-of-mill problem. 9, the member that help sectional manager and article of room Wu center, departmental foreman completes the management of goods and materials of perfect guest room, superintend and director guides departmental goods and materials extends the execution of the system, control departmental goods and materials to use up reach use situation. 10, examine circumstance of departmental staff job and working in finished state everyday, of responsible and departmental employee groom the job, assist what departmental foreman completes of all kinds form to fill in appear in the newspaper, and with departmental maintain close tie, assure to achieve expectant working goal, attend the real work of branch when necessary. 11, daily selective examination at least the guest room between 50-80, include guest room, empty room reachs guest room, the preparation that shares VIP guest room works, had done everyday servy record, include the allocation of departmental employee, room condition reachs the issue such as working circumstance, seasonable report solves maintenance problem, provide likely help to the guest at any time. 12, there is a thing to not be below the circumstance in manager of guest room department, responsibility of manager of branch of act on one's behalf. 3, foreman of floor of guest room ministry is direct and ranking: The officer is direct and inferior: Floor staff job: The day-to-day work that arranges place administer employee and periodic sanitation plan, the formal courtesy that carries out system of make the rounds of the wards and employee of superintend place administer strictly 2 times and working quality, wholesome standard, coordinate with director and departmental foreman do well the relation arouses employee enthusiasm adequately, improve work efficiency. Requirement: Be familiar with and master norms of of all kinds room, establishment decorates a level with what taste, be familiar with and master the operating rules that guest room arranges, wholesome standard, the working program of each order, want to have good working consciousness and constituent capacity, be good at unitive employee, style is decent. Duty: 1, duty the day-to-day work arrangement of place administer employee and allocate, superintend and director guides guest room clerk and cleaner are made. 2, the member that be in charge of article of center of the Wu that reach a house in coordination, responsible floor is of all kinds the memory of article, use up statistic and management. 3, perambulatory place precinct, check clean sanitation and the quality that serve to guest room, quality of Wu of kimono of maintenance of sanitation of comprehensive examination guest room, equipment, safe facilities, ensure the level that reachs a regulation. 4, adroitness control operating sequence and service skill, can set an example personally and train a clerk. 5, the maintenance matters concerned that checks a room, the big clean plan that arranges guest room and periodic sanitation plan. 6, at any time advertent guest is dynamic, processing is run-of-mill advocate the guest is complained, the beard when having grave accident thinks the branch builds manager report. 7, master place administer the state of guest room, receive visitor personally, in order to show the courteous reception to honoured guest. Undertake to VIP room and important guest again make the rounds of the wards. 8, to subordinate employee the job offers specific opinion, lead this class faculty works actively, tackle key problem ceaselessly, start new harvest. 9, fill in foreman job log, report to the director room condition, live article of special tendercy and guest room, guest loses the customer the circumstance such as room of maintenance of attaint room newspaper. Complete the other work that sectional manager arranges. 4, duty of employee of guest room department 1, be in charge of serving what the wholesome cleanness inside area reachs a room to assign the job. 2, in mastering formal, courteous common sense adroitly to reach all sorts of business technical ability to apply daily servive routine neatly. 3, had done what work with dest clerk to join, the cleanness that makes good room in time according to the arrangement of dest clerk and work with the room, make good record. 4, obedient leader, comply with direct. Had made the working plan of daily arrangement, wholesome job and safe examination work. 5, had done what set equipment, establishment daily to use reach maintain the job, discover the problem reports seasonable maintenance in time, ensure the normal movement of all equipment, establishment. 6, be over negative leader has been done to hand in the other that do to work while cost worker is made.
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