Content clew:
Guest room things and meal commodity photograph are compared, its are important one of characteristics, it is the guest pays cost accommodation hind, acquires right is the access of pair of guest room things, droit of and rather than. Once the guest damaged article, need undertakes compensatory. Two dress up very modern France wife, the marble mesa that damaged restaurant is imported from Italy carelessly. How has ability handled the issue to guest claim for compensation satisfactorily?
This case involves:
Inside guesthouse of class of some 5 stars, when 8 floors clerk cleans 807 houses, discover the marble inside the room spends a mesa to be short of caustic a horn, made a report in time to manager of guest room department. Manager of guest room department hurries to a room, find a fragment as expected on the ground. Classics examination, it is factitious attaint. The clerk tells a director, two guests that live here are the middleaged madam that comes from France.
Towards evening, the guest returns a room. Manager of guest room department heads for understanding complaisantly. Those who stand before him is two grows very fatly women, dress up very modernly, age fluctuates in 35 years old.
The guest admits is the attaint when sitting in the stage to end horny arsis is illuminated last night. Then among them an a few younger wife says quarrelsomely, just began to take the first piece of picture she sits in mesa, a horn was dropped, she did not wear a sock at that time, pointed horn returns break the skin. Another guest grouses, how can 5 stars use so poor installation in class guesthouse. Manager of guest room department maintains his composure the ground listens appeal, say then: The marble of mesa is the world it is best Italian import, spending a stage place potted flower. If bring about mesa as a result of flowerpot quality to drop horn, responsibility is in guesthouse, if guest gets hurt accordingly, guesthouse should bear full responsibility. However, because this accident pressed the clog that should not press to just happen, do not answer to be in charge of by guesthouse apparently.
Listen to the tone of the manager, it is to want them to compensate for, two guests face shows gloomy countenance. Among them one says, when their occupy comes, discover one horn has this mesa shallow crack. Manager of guest room department made careful inspection to damaged brim, discover as expected corrupt mark, then he says courteously to the guest, mesa has crack early really. Say to call to invite engineering department about personnel. All round mesa of stroke of proposal of manager of guest room department circuit, change a lesser flower to wear a stage, engineering department staff agrees this proposal. Know to need to compensate for 200 yuan of RMBs only when French madam the accused when, be sincerely convinced, paid cash on the spot.
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