1, when the guest makes a clerk acting buy drug, should manage like where?
The service should burn reminder:
(1) above all gentle words cannot take the place of to guest specification buy drug;
(2) recommends the medical treatment room of restaurant to the guest.
(3) does not want to see a doctor like the guest, insist to let a clerk buy drug for its generation, guest room clerk should inform old hall of in time assistant manager.
(4) informs restaurant by old hall assistant manager the doctor reachs guest room; Whether does the decision take medicines and chemical reagents to give a visitor from medical treatment room by the doctor.
2, the guest is not inside the room and the phone in the room rings, should manage like where?
The service should burn reminder:
The clerk shoulds not be right now receive hear a telephone call, the reason is:
(1) guest rents next this rooms, room access puts in a guest 's charge;
(The privacy that 2) considers to safeguard a guest counterpoises;
(3) avoids to misunderstand.
3, knock by normal procedure the room serves, discover the guest just rises from the bed, should manage like where?
The service should burn reminder:
(1) apologizes to the guest;
(2) exits a room immediately;
(3) attention: Do not want babble to show room account to the guest, lest cause guest inconvenience.
4, if hang " do not disturb please " card, but nobody are received inside the room hear a telephone call, should manage like where?
The service should burn reminder:
(Assistant manager of 1) You Datang / sectional director hangs a phone to arrive inside the room again;
(2) is received like nobody listen, reach security personnel personnel to open the door together by assistant manager of director of guest room department, old hall room;
(If have unusual appearance,3) enters room hind, criterion You Datang assistant manager / guest room director is in charge of coordinating processing.
(4) is like judgement is the guest forgets shut " do not disturb please " indicator light, can arrange a room to clear, by guest room ministry the director leaves a message tell a visitor.
5, if encounter personnel of without fixed duties,wander in floor corridor, should manage like where?
The service should burn reminder:
(Whether does guest of the inquiry before clerk of 1) guest room goes up actively need to help;
(If 2) is caller, press caller program processing;
(If 3) is to rush about the caller of floor, want to prevent its to linger in floor;
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