Content clew:
Restaurant of river of Beijing bright horse is the restaurant of class of a 4 stars. It is the omnibus enterprise that collect restaurant, apartment and office building are an organic whole, of apartment room and restaurant floor guest room sweep time to whether should agree, guest room ministry piece the manager arouses everybody thinks way.
This case involves:
Apartment room sweeps the formulate of the program
Case text:
Inside the high-grade apartment of restaurant of river of Beijing bright horse, germany in the floor of fixed rent for farmland or house of a big company entered a batch of visitors newly.
In the morning at 8 o'clock, clerk small Ying comes to 1205 flatlet doorway. Any demonstrative cards were not hanged on the door, she knocks gently, preparation cleans guest room. The door opened, male host stands in reveal.
"Gentleman, you are early, can be you cleaned? " small Ying soft tone asks.
Small Ying looks into the door, there is milk, cake, teacup, newspaper to wait on sitting room table
Look, goodwife already looked after children go to school, but male host still has breakfast in the edge the edge reads a newspaper. The sitting room already cannot be arranged, small Ying sweeps toilet, kitchen quickly. Male host still is sitting, silent as the grave.
Small Ying goes back to be reported quickly to manager of director, branch. Piece the manager realizes immediately, sweep in original order, the time that trim is decided too to death. The formulate of the program should in order to go to the lavatory guest, do not disturb a guest to be a principle. Piece the manager arouses for this everybody thinks, consider a method, how to make operating sequence more perfect.
"The experience that is engaged in guest room management for years with me looks, unified regulation sweeps time, convenient employee is operated and foreman, director is checked. " some director says.
"Not, apartment and hotel are different, fibrous root provides a service according to the contract. Fibrous root provides a service according to the contract..
"Be, but the specific time that the service provides without the regulation in the contract. But the specific time that the service provides without the regulation in the contract..
Small Ying abrupt episode: "Whether but the basis is the rule of life daily life of every tenement, habit, no-no, choose optimal serve time? Choose optimal serve time??
"Yes! " piece the manager is Baconian say: "We are restaurant of 4 stars class, everybody is riper to guest room service, but apartment star class changes a service is new task, need fumbles ceaselessly, analysis, Baconian, in order to seek the optimal way for customer service Wu and optimal time. Accordingly, I suggest, habits and customs of way of the time of work and rest that every employee all wants to master all guests, work, individual and the demand that work to clean sanitation. On the foundation that investigates adequately, arrange working hours and order, form new service standard, improve service quality. Improve service quality..
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